Skill
- Content Marketing
- Social Media Strategy
- E-book Publishing
- Canva
- ChatGPT
- Coaching
- Self-Learning & Adaptability
Language
- English (Fluent)
- Malay (Native)
- Japanese (Beginner)
Profile Summary
Former Starbucks Shift Manager with 6+ years of experience in team leadership, customer service, and daily operations. Now working as a digital marketer, creating content and running online campaigns to help brands grow. Skilled in social media, branding, and marketing tools. Brings strong people skills, problem-solving abilities, and a passion for connecting with customers both online and offline
Work Experience
Level Up Academy
Digital Marketing Coach (2024 – Present)
- Conducted Canva Course (Basic to Advance) for Jabatan Hal Ehwal Wanita for their staff.
- Produced short courses and lecture slides for Pusat Bertauliah coaches, educating them on marketing skills for student income generation
- Designed high-converting landing pages using Carrd and created marketing materials using Canva, resulting in increased signups andlead conversions.
Berjaya Starbucks Coffee Company
Shift Manager (2016-2023)
- Led daily store operations, managing a team of 5–10 baristas per shift to ensure excellent customer service and store performance.
- Maintained inventory control and placed supply orders to avoid shortages or overstock.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Trained and coached new staff on SOPs, customer service, and beverage preparation, contributing to consistent team efficiency and morale..
